Automation Service Technician

Westbrook, ME
Full Time
Entry Level

Pay range is $27 - $30+ per hour based on experience

Lanco Integrated is a leading manufacturer of custom equipment for production automation and a builder of flexible turnkey assembly systems. With machines installed in over 30 countries, we have extensive experience in the construction of special-purpose equipment as well as in the integration of industrial robots and other commercially available automation products. Lanco Integrated has the solution to your needs for custom automation within medical, consumer products, defense, electronics and commercial industrial products and device manufacturing.

Lanco Integrated is seeking an Automation Service Technician I to join our growing team. Our Automation Service Technician’s assist in servicing custom assembly automation from the ground up, working with cutting edge equipment and technology across a broad range of industries. Travel is required 40-60% of the time. When in the field traveling, we pay a 10% premium to your pay rate.

Automation Service Technician I Job Duties and Responsibilities:

  • Provide customer service on customer site (travel required)
  • Work closely with Lanco’s multi-national customers 
  • Requires travel both Domestic and International
  • Repair and troubleshoot state of the art automation machinery
  • Document steps taken in the field
  • Produce service reports with follow up steps if necessary
  • Create action plans for follow ups
  • Aide in system and station installation
  • Production support and analysis
  • May require nonstandard hours
  • Service contract fulfillment. Teaming with Project Manager/Service Manager for specific goals to be accomplished each visit.
  • Logging customer inquiries and working on outstanding issues
  • RMA- Issuing return authorization
  • Primary function to work on open issues as directed
  • Secondary function to work in manufacturing to help complete the automated assembly machines that will be serviced in the future.
  • Organization and assembly of materials prior to field installation
  • Work with engineering, software and manufacturing to complete open issues on assembly systems in the field 
  • Document changes from field work and follow through to ensure engineering update
Automation Service Technician I Qualifications:
  • Basic mechanical skills are required
  • Industrial Automation Experience is a plus
  • Engineering mindset is a plus
  • PLC experience is a plus
  • Complete in-house training
  • Must occasionally lift and/or move up to 50 or more pounds
  • Occasional reaching, stretching, and pulling overhead
  • Occasional kneeling, bending, or crouching
Benefits:
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Life insurance
  • Paid time off
  • Company paid holidays
  • ESOP
  • Tuition reimbursement
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